All of our payments are handled via PayPal’s 100% secure checkout. While full checkout intergration into the website is planned, at the moment customers will autmatically be directed to PayPal’s own page for inputting payment details. Once this process is complete, customers will be automatically re-directed to the Dark Bunny Tees website for final order review and completion. Dark Bunny Tees DOES NOT see any credit or debit card details.
You do not require a PayPal account in order to shop with Dark Bunny Tees. Customers can checkout of PayPal as a ‘guest’ without having to use or set up an account. However, the option to set up an account for future PayPal purchases is there if customers would like to do so. We accept all major credit and debit cards via the PayPal checkout system.
We can accept cheques if this is your preferred method of paymet. Cheques must be made payable to DARK BUNNY TEES LIMITED and sent to Dark Bunny Tees. Basil’s Barn c/o The Post Office. 62 Holt Road. North Elmham. Norfolk. NR20 5JQ. Please ensure that you included details of the required design, product, size and delivery details. Please note that when paying by cheque, we have to ensure cleared funds before despatching any order, so this will mean a longer despatch time.
If you have any queries regarding payment methods, please contact firstname.lastname@example.org
- Orders placed before 2pm Monday to Thursday should be processed the same day.
- Orders placed after 2pm will be processed the next working day.
- Orders placed after 2pm on Friday will be processed the following Monday.
- Orders will not be processed on weekends or UK Bank Holidays so please bear this in mind when ordering.
ROYAL MAIL FIRST CLASS (1-3 days)
£2.50 for the first two items. £1 for each additional item.
Please allow 1-3 working days for delivery. Please note that we always recommend a recorded service.
ROYAL MAIL SIGNED FOR (Recorded Service)
£4.50 for the first two items. £1 for each additional item.
Upon despatch a tracking number will be emailed to customers with their order despatch notification. This can be used on the Royal Mail’s official website.
UK NEXT DAY DELIVERY – £8.00 (flat-rate)
PLEASE NOTE: This service will not be available between 2pm Friday 20th Feb 2015 and 2pm Monday 23rd Feb 205 (We apologise for this)
Orders MUST be received by 2pm. Orders made after 2pm will be processed the following working day. Orders placed after 2pm on Friday will be processed the following Monday. Orders will not be processed on weekends or UK Bank Holidays so please bear this in mind when ordering.
FREE UK SHIPPING
We offer FREE shipping withing the UK for orders over £100.
INTERNATIONAL DELIVERY (Track & Sign Service)
£8.00 flat-rate for the first one or two items.
£12 flat-rate for first 3 items & and then £1 per additional item.
We send all International orders via the Royal Mail’s ‘Track and Sign’ service. A tracking number will be sent to customers within the PayPal despatch notification. This can be used on the Royal Mail’s official website. If customers need to check or have lost their tracking number they can email us at email@example.com
If you need to return an item, you do not need to contact us. Simply complete the returns form included with your order and send everything back to us using the address below;
DARK BUNNY TEES: Returns Basil’s Barn c/o The Post Office 62 Holt Road North Elmham NR20 5JQ
If for some reason you do not have a returns form, you can download and print one here; RETURNS-FORM
Please note that we can only accept returns within 30 days of purchase and exchanges or refunds will be at the discretion of Dark Bunny Tees. Any items that have been worn, stained with make-up, deodorant, smoke etc. or items that appear to have been washed incorrectly or damaged through wear may not be accepted and we will return these to the customer. If a fault has occured through fair wear and tear we will provide an exchange or refund – However, Dark Bunny Tees will need to inspect an item to determine this.
If a faulty item is returned and is deemed faulty prior to sending or a fault has occurred through fair wear and tear, Dark Bunny Tees will reimburse any postal costs once proof of postage costs have been provided.
Of course we fully expect customers to open and try their purchases on, however it is important that this is done carefully and whilst not wearing products such as make-up and deodorant etc. that may prevent an item being accepted by Dark Bunny Tees.
Due to the limited edition nature of our t-shirts, please be aware that in some cases and with some designs we may be unable to exchange some returns. This may be be due to the design being sold out completely in a particular size. In case like this a customer will be contacted to see if an alternative design or a refund would be preferable.
In some case we may be out of stock of a certain size as a design may be awaiting a restock. This may result in a delay in exchanging your item. We apologise for this and we will aim to exchange items as quickly as possible.
If you need any further information, please get in touch 01362 668121 or firstname.lastname@example.org