All of our payments are handled via PayPal’s 100% secure checkout. While full checkout intergration into the website is planned in 2016, at the moment customers will automatically be directed to PayPal’s own page for inputting payment details. Once this process is complete, customers will be automatically re-directed to the Dark Bunny Tees website for final order review and completion. Dark Bunny Tees DOES NOT see any credit or debit card details.
You do not require a PayPal account in order to shop with Dark Bunny Tees. Customers can checkout of PayPal as a ‘guest’ without having to use or set up an account. However, the option to set up an account for future PayPal purchases is there if customers would like to do so. We accept all major credit and debit cards via the PayPal checkout system.
We can accept cheques if this is your preferred method of paymet. Cheques must be made payable to DARK BUNNY TEES LIMITED and sent to DARK BUNNY TEES. UNIT 15. CHARLES WOOD ROAD. RASH’S GREEN INDUSTRIAL ESTATE. DEREHAM, NORFOLK. UK. NR19 1SX. Please ensure that you included details of the required design, product, size and delivery details. Please note that when paying by cheque, we have to ensure cleared funds before despatching any order, so this will mean a longer despatch time.
If you have any queries regarding payment methods, please contact firstname.lastname@example.org or call 01362 525031.
UK POSTAGE OPTIONS
Orders placed before 1pm Monday to Thursday should be processed the same day.
- ROYAL MAIL FIRST CLASS (Delivery within 1-3 working days) – £3.50
Please allow 1-3 working days for delivery. Please note that we always recommend a recorded service.
- ROYAL MAIL RECORDED SIGNED FOR (Delivery within 1-3 working days) – £4.50
Upon despatch a tracking number will be emailed to customers with their order despatch notification.
- UK NEXT WORKING DAY DELIVERY – £8.95 (Orders MUST be received by 11:30am)
Orders made after 11:30am will be processed the following working day. Orders placed after 11:30am on Friday will be processed the following Monday. Orders will not be processed on weekends or UK Bank Holidays so please bear this in mind when ordering. Customers MUST INCLUDE a valid PHONE NUMBER when ordering so that updates can be received.
- FREE UK SHIPPING (Not available when using a promo code)
We offer FREE shipping within the UK for orders over £50. Please note, the free shipping service will be a standard, first class service.
- UK Orders placed after 1pm will be processed the next working day. (11:30am for Next Day)
- UK Orders placed after 1pm on Friday will be processed the following Monday.
- Orders will not be processed on weekends or UK Bank Holidays so please bear this in mind when ordering.
INTERNATIONAL DELIVERY SERVICES
- GLOBAL MAIL (Not Tracked) – £4.95
This is a basic airmail service which takes 7-10 working days for delivery.
Please Note: This service is NOT TRACKED and we are unable to offer information on the progress of delivery. We always recommend using one of our TRACKED services.
- GLOBAL MAIL PLUS (Tracked) – £6.95
A tracked service. Customers will be emailed a unique tracking number which will allow items to be tracked through the delivery process. This also means that this is a fully insured service. Customers MUST INCLUDE a valid PHONE NUMBER when ordering so that updates can be received.
- GLOBAL MAIL EXPRESS (Premium 24/48hr Service) – £19.95
If you need your order in a hurry, we offer a super fast delivery service. For the USA and Europe, delivery should be made within 24 hours. Deliveries anywhere else will be delivered within 48 hours. This is a fully tracked service. Customers will be emailed a unique tracking number which will allow items to be tracked through the delivery process. This also means that this is a fully insured service. Orders MUST BE RECEIVED before 11:30am GMT to be process the same day. Customers MUST INCLUDE a valid PHONE NUMBER when ordering so that updates can be received.
We send all International orders via DHL. A tracking number will be sent to customers within the PayPal despatch notification. If customers need to check or have lost their tracking number they can email us at email@example.com
If you need to return an item, you do not need to contact us. Simply complete the returns form included with your order and send everything back to us using the address below;
DARK BUNNY TEES: RETURNS
CHARLES WOOD ROAD.
RASHS GREEN INDUSTRIAL ESTATE.
If for some reason you do not have a returns form, you can download and print one here; RETURNS-FORM
Please note that we can only accept returns within 30 days of purchase and exchanges or refunds will be at the discretion of Dark Bunny Tees. Any items that have been worn, stained with make-up, deodorant, smoke etc. or items that appear to have been washed incorrectly or damaged through wear may not be accepted and we will return these to the customer. If a fault has occurred through fair wear and tear we will provide an exchange or refund – However, Dark Bunny Tees will need to inspect an item to determine this.
If a faulty item is returned and is deemed faulty prior to sending or a fault has occurred through fair wear and tear, Dark Bunny Tees will reimburse any postal costs once proof of postage costs have been provided.
Of course we fully expect customers to open and try their purchases on, however it is important that this is done carefully and whilst not wearing products such as make-up and deodorant etc. that may prevent an item being accepted by Dark Bunny Tees.
Due to the limited edition nature of our t-shirts, please be aware that in some cases and with some designs we may be unable to exchange some returns. This may be be due to the design being sold out completely in a particular size. In case like this a customer will be contacted to see if an alternative design or a refund would be preferable.
In some case we may be out of stock of a certain size as a design may be awaiting a restock. This may result in a delay in exchanging your item. We apologise for this and we will aim to exchange items as quickly as possible.
If you need any further information, please get in touch 01362 525031 or firstname.lastname@example.org